We check every bottle before it ships, and we stand behind what we send you.
Damaged, faulty or wrong item
If your bottle arrives broken, leaking, not spraying correctly, or is not the item you ordered, message us within 48 hours of delivery with a photo or short video. We will send a replacement at no cost to you, or refund you in full - your choice. We cover the return shipping in these cases.
Change of mind
Because the sprayer is a food-contact item that is filled with oil in use, we are not able to accept returns simply because you have changed your mind. Please check the product details, capacity and photos before you order, and message us if anything is unclear - we would much rather answer a question first than have you receive something you did not want.
Cancellations
You can cancel your order free of charge at any time before it has been handed to the courier. Once it has shipped, the order can no longer be cancelled. If you refuse a cash-on-delivery parcel at the door without a fault-related reason, we may decline future cash-on-delivery orders from that address.
How to reach us
Email support@shopintently.com or message us on WhatsApp with your order number and a photo of the issue. We reply within one working day.
Refunds
Once an issue is approved, refunds are issued within 5-10 working days. For cash-on-delivery orders we refund by bank transfer or JazzCash/Easypaisa to the account you provide.
Nothing in this policy affects your rights under applicable consumer law.